Refund policy

Last updated: 10 September 2026

At Giggle & Hops Brewery Ltd, we want you to be happy with every order. If there is a problem with your order, please contact us as soon as possible and we will do our best to put it right.

1. Damaged or Incorrect Orders

If your order arrives damaged, leaking, defective, or contains an incorrect product, please contact us within 48 hours of delivery.

Where possible, please provide photographs of the damaged or incorrect goods and the packaging. This allows us to investigate the issue with our delivery provider where necessary.

Depending on the circumstances, we may offer:

A replacement product;
A replacement of the affected items;
A refund for the affected items; or
Another appropriate solution agreed with you.

We will cover reasonable delivery costs where the problem is the result of an error on our part or the goods were damaged before reaching you.

2. Returns and Cancellations

Because our products are food and drink items, we generally cannot accept returns of beer that has been delivered correctly and is in good condition.

If you change your mind about an order, please contact us as soon as possible. If the order has not yet been dispatched, we will make reasonable efforts to cancel it and issue a refund where appropriate.

Once an order has been dispatched, cancellation may no longer be possible.

This does not affect your statutory rights under UK consumer law.

3. Beer Quality

We take great care when brewing, packaging and storing our beer. If you believe there is a problem with the quality of a beer you have purchased from us, please contact us with:

Your order details;
The name of the beer;
The batch or packaging information, where available;
A description of the issue; and
Photographs where relevant.

Please do not dispose of the product unless we ask you to do so, as we may need it to investigate the issue.

If we determine that the product is defective or unsuitable, we may offer a replacement or refund.

4. Kegs and Casks

Kegs and casks must be handled, stored and dispensed in accordance with the relevant product and serving instructions.

We cannot accept responsibility for problems caused by incorrect storage, dispensing equipment, temperature control, line hygiene, incorrect connections, misuse or other circumstances outside our control.

If a keg or cask appears to be faulty, please contact us as soon as possible so that we can investigate the issue.

Where a keg or cask is confirmed to be defective, we will discuss an appropriate replacement or refund.

5. Refunds

Where a refund is agreed, we will normally refund the amount paid for the affected goods using the original payment method.

Refund processing times may vary depending on your payment provider or bank.

Where only part of an order is affected, we may provide a partial refund rather than refunding the entire order.

6. Delivery Problems

If your order has not arrived within the expected delivery period, please contact us so that we can investigate this with the delivery provider.

If an order is returned to us because an incorrect or incomplete delivery address was provided, additional delivery charges may apply before the order can be sent again.

7. Age Restrictions

Our products contain alcohol and may only be purchased and received by people who are legally permitted to purchase alcohol in the United Kingdom.

We reserve the right to request appropriate proof of age where necessary and may refuse delivery where a legal age requirement cannot be satisfied.

8. Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer protection legislation.

Where goods are faulty, not as described, or otherwise fail to meet the requirements of applicable consumer law, you may have rights to a repair, replacement, price reduction or refund depending on the circumstances.