Shipping policy

Last updated: 10 September 2026

At Giggle & Hops Brewery Ltd, we take care to package our beer securely so that it reaches you in the best possible condition.

1. Delivery Area

We currently deliver to addresses within the United Kingdom, subject to the delivery areas and restrictions of our chosen delivery provider.

Some remote locations, offshore islands and other areas may be subject to additional delivery charges or restrictions.

If we are unable to deliver to your address, we will contact you where possible.

2. Processing and Dispatch

Orders are normally processed and prepared for dispatch after payment has been received.

We aim to dispatch orders within 2 to 3 working days, unless otherwise stated on the product page or at checkout.

During busy periods, brewery events, product launches or periods of particularly high demand, dispatch may take longer.

If there is a significant delay with your order, we will make reasonable efforts to contact you.

3. Delivery Times

Once dispatched, delivery times depend on the courier or delivery provider.

Estimated delivery times are provided at checkout where available. These are estimates rather than guaranteed delivery dates.

We cannot be held responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, transport disruption or other unforeseen circumstances.

4. Delivery Charges

Applicable delivery charges will be displayed during the checkout process before payment is completed.

Delivery charges may vary depending on the size, weight and destination of your order.

Where free delivery is offered, any conditions or minimum order requirements will be clearly stated at the time of purchase.

5. Alcohol Deliveries and Age Verification

All alcoholic products sold by Giggle & Hops Brewery Ltd are subject to applicable UK age restrictions.

You must be 18 years of age or over to purchase and receive alcohol.

Our delivery provider may request proof of age when delivering your order. If satisfactory proof of age cannot be provided, the delivery may be refused.

We reserve the right to refuse or cancel an order where we reasonably believe that the legal age requirements have not been met.

6. Delivery Address

Please ensure that your delivery address and contact details are correct when placing your order.

We cannot be responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to us because the delivery address was incorrect or the delivery could not be completed, additional delivery charges may apply if you request that the order is sent again.

7. Receiving Your Order

Please inspect your order when it arrives.

If the packaging appears significantly damaged, please notify the delivery provider where appropriate and contact us as soon as possible.

If products are damaged, leaking, missing or incorrect, please contact us within 48 hours of delivery and provide photographs where possible.

We will investigate the issue and, where appropriate, arrange a replacement or refund.

8. Beer Storage After Delivery

Once your order has been delivered, you are responsible for storing the beer appropriately.

Unless otherwise stated on the product packaging, beer should be kept in a suitable environment away from excessive heat, direct sunlight and conditions that could adversely affect its quality.

Casks and kegs should be stored and handled in accordance with the instructions provided with the product.

9. Failed Deliveries

If nobody is available to receive the order, the courier may attempt redelivery or leave instructions explaining how the delivery can be rearranged or collected.

For alcohol deliveries, the courier may be unable to leave the parcel in a safe place if age verification is required.

Any additional delivery charges resulting from repeated failed delivery attempts caused by the customer may be payable by the customer.

10. Lost or Delayed Orders

If your order has not arrived within the expected delivery period, please contact us.

We will investigate the delivery with the courier and take reasonable steps to locate the order.

If an order is confirmed as lost, we will work with you to arrange an appropriate replacement or refund, subject to the circumstances and applicable consumer rights.