Terms of service

Last updated: 10 September 2026

Welcome to the Giggle & Hops Brewery Ltd website. By accessing or using this website, placing an order, or creating an account, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website.

1. About Us

This website is operated by Giggle & Hops Brewery Ltd.

Email: sales.giggleandhopsbrewery@gmail.com

Throughout these terms, "we", "us" and "our" refer to Giggle & Hops Brewery Ltd.

2. Using Our Website

You agree to use this website lawfully and responsibly.

You must not use the website:

For any unlawful or fraudulent purpose;
To attempt to gain unauthorised access to our website, systems or accounts;
To interfere with the operation or security of the website;
To submit false, misleading or fraudulent information; or
In any way that could damage our business, website or reputation.

We reserve the right to suspend or restrict access to the website where we reasonably believe these terms have been breached.

3. Alcohol and Age Requirements

Giggle & Hops Brewery Ltd sells alcoholic products.

You must be 18 years of age or over to purchase alcohol from us. By placing an order for alcoholic products, you confirm that you meet the applicable legal age requirements.

We reserve the right to request proof of age where necessary and to refuse or cancel an order if we reasonably believe that the purchaser or intended recipient is underage.

Our delivery provider may also carry out age verification at the point of delivery.

We will not knowingly sell or supply alcohol to anyone who is under the legal drinking age.

4. Products and Availability

We make every effort to ensure that product descriptions, photographs, prices and availability displayed on our website are accurate.

However, beer is a handcrafted product and there may be minor variations in appearance, colour, flavour or packaging between batches.

Products are subject to availability. We reserve the right to withdraw or discontinue products at any time.

If a product you have ordered becomes unavailable, we will contact you where appropriate and may offer a suitable alternative or refund.

5. Orders

When you place an order through our website, you are making an offer to purchase the products selected.

An order is not accepted by us until we have confirmed acceptance and, where applicable, processed the payment.

We reserve the right to refuse or cancel an order where there is a reasonable justification, including:

The product being unavailable;
An obvious pricing or product description error;
Suspected fraudulent activity;
Failure to satisfy applicable age requirements; or
Delivery restrictions or other circumstances outside our reasonable control.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

6. Prices and Payment

All prices displayed on the website are in pounds sterling (£) unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that we have already accepted, except where an obvious pricing error has occurred.

Payment must be made using the payment methods made available through our website.

We reserve the right to correct obvious pricing errors before accepting an order.

7. Delivery

We will aim to dispatch orders within the delivery timeframe stated on the website.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

You are responsible for providing an accurate delivery address and ensuring that someone legally able to receive an alcohol delivery is available where required.

Further information about delivery, including applicable charges and delivery areas, may be provided separately on our website.

8. Returns and Refunds

Our Returns & Refund Policy explains how we deal with damaged, defective, incorrect or cancelled orders.

Nothing in these Terms of Service affects your statutory rights under UK consumer law.

Where a product is faulty, damaged, not as described or otherwise fails to meet applicable legal requirements, you may have rights to a replacement, repair, price reduction or refund depending on the circumstances.

9. Product Storage and Consumption

Once products have been delivered, you are responsible for storing them appropriately and following any storage or serving instructions provided.

Beer should be consumed responsibly and within any recommended best-before or use-by period where applicable.

Kegs, casks and other dispensing products must be stored, connected and dispensed using suitable equipment and in accordance with any instructions provided.

We cannot accept responsibility for problems caused by improper storage, handling, dispensing, temperature control or other misuse after delivery.

10. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, photographs, logos, branding, designs and other materials, belongs to or is licensed to Giggle & Hops Brewery Ltd.

You may view and use the website for personal and legitimate business purposes, but you must not reproduce, distribute, modify, copy or commercially exploit our content without our prior written permission.

11. Website Accuracy

We aim to keep the information on our website accurate and up to date.

However, we do not guarantee that the website or all information displayed on it will always be complete, accurate, current or free from errors.

We may update, change, suspend or withdraw parts of the website without prior notice.

12. Third-Party Services

Our website may use third-party services, including payment providers, delivery providers, website hosting services and other external platforms.

We are not responsible for the availability, content or operation of third-party websites or services.

Your use of third-party services may also be subject to their own terms and conditions.

13. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or for indirect or consequential losses arising from your use of the website or products.

Nothing in these terms affects your statutory rights as a consumer.

14. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

This may include, but is not limited to, severe weather, natural disasters, industrial disputes, transport disruption, supply shortages, equipment failure, power outages, internet or telecommunications failures, government action or other unforeseen circumstances.

Where such circumstances occur, we will make reasonable efforts to minimise any disruption.

15. Account Registration

If you create an account on our website, you are responsible for providing accurate information and keeping your login details secure.

You must notify us if you believe your account has been accessed without your permission.

We reserve the right to suspend or terminate an account where there is evidence of misuse, fraudulent activity or a breach of these terms.

16. Privacy

Our Privacy Policy explains how we collect, use and protect personal information provided through our website.

By using our website, you acknowledge that your personal information may be processed in accordance with our Privacy Policy.

17. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page and the "Last updated" date will be amended accordingly.

Your continued use of the website after changes have been published constitutes acceptance of the updated terms.

18. Governing Law

These Terms of Service and any dispute arising from your use of this website or purchase of our products shall be governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that may apply.